Dealing with grievances informally

If you have a grievance or complaint about the program you attend, you should start by speaking with your program director wherever possible. You may be able to agree to a solution informally between you.

Formal grievance

If the matter is serious or you wish to raise it formally, you should put the grievance in writing to your program director. You should keep to the facts and avoid language that is insulting or abusive.

If your grievance is against your program director and you feel unable to approach them, you should raise it with any other partner of the firm.

Grievance hearing

Your program director (or whoever you address your grievance with, e.g. partner) will call you to a meeting, usually within 5 working days, to discuss your grievance. You have the right to be accompanied by a co-student, if desired.

After the meeting your program director will give you a decision in writing, usually within 24 hours.

If the program director needs more information before making a decision, they will inform you of this and the timescale.

Appeal

If you are unhappy with the decision on your grievance you can raise an appeal. You should tell the person you have raised the grievance with.

You will be invited to an appeal meeting, normally within 5 working days, with a partner present. You have the right to be accompanied by a co-student, if desired.

After the meeting the partner will give you a decision, usually within 24 hours. The partner's decision is final.